Order Inquiry and Initial Chat

• The customer contacts us through online chat tools (e.g., email, instant messaging platforms, etc.), inquiring about product information, specifications, pricing, etc.

• Our sales team confirms the customer's requirements and provides detailed product information and quotes.

Price Negotiation

• Both parties discuss the price, quantity, delivery time, payment terms, and shipping methods.

• Our sales team provides a formal quotation, specifying the price terms (e.g., FOB, CIF) and payment methods (e.g., T/T, L/C, etc.).

Contract Signing

• After agreeing on price, delivery terms, payment conditions, and shipping methods, both parties sign a formal contract.

• The contract includes detailed product information, price, delivery time, quality standards, packaging requirements, etc.

• Once the contract is signed, the buyer pays the deposit, as agreed in the contract.

Deposit Payment

• The customer pays the deposit after signing the contract.

• Once the deposit is received, we proceed with the production plan to ensure timely delivery.

Production Arrangement

• Based on the contract, we initiate the production process, including tea production, processing, and packaging.

• The production is carried out according to the customer's requirements, and completed within the agreed time frame.

• During production, the customer can request regular inspections or sample deliveries to ensure the quality meets the required standards.

Completion of Production and Shipment

• After production is completed, we conduct quality control to ensure the products meet the contract’s specifications.

• The products are shipped via the agreed logistics channels, with the customer selecting the preferred transportation mode (e.g., sea freight, air freight).

• We provide the customer with the necessary documents (e.g., shipping list, invoice, bill of lading) and notify the buyer.

Shipping and Dispatch

• After the products are ready, we load them onto the shipping vessel or arrange air freight.

• We provide the buyer with the Bill of Lading (B/L) or Air Waybill, ensuring the safety and insurance of the goods during transit.

Buyer Receives Goods and Pays Final Payment

• The buyer receives the goods and verifies the products meet the agreed-upon quality standards.

• Once the buyer is satisfied, they pay the remaining balance.

• After receiving the final payment, we complete the entire transaction process.

After-Sales Service

• If the buyer encounters any quality or logistical issues after receiving the goods, they can contact our after-sales service team.

• We offer after-sales support, including compensation for quality issues, returns, or exchanges.

• Our after-sales service team ensures the timely resolution of any issues and provides solutions based on the situation.